FAQ


Online store

What are the payment methods?

We accept payments via iDEAL (The Netherlands), Bancontact (Belgium), all major creditcards and Klarna. 

Will I receive a paper invoice?

We believe in a paperless world. Therefore you will receive your invoice via e-mail.

Will I receive a confirmation of my order?

Yes, you will receive a confirmation via email after you successfully place your order. You will also receive a shipping confirmation email with your PostNL track & trace code from when your order is packed and ready to be shipped.

Do you ship outside The Netherlands?

Yes, we ship worldwide!

What are the shipping methods?

We offer worldwide shipping with our courier PostNL. You can also place a order online and collect your item in our store. Make sure you choose this option during checkout. 

What are the shipping costs?

The costs for shipping within The Netherlands are from 3.95 euro. We offer free shipping for orders above 150 euro in The Netherlands. Costs for shipping outside The Netherlands differ per country and are displayed during checkout.

When will I receive my order?

Orders to addresses within The Netherlands are delivered in 1-2 business days. Delivery time for orders to addresses outside The Netherlands differs per country.

Can I trace my order?

Yes! After shipping your order, we will send you a track & trace code that allows you to trace your order.

How long do I have to return my order?

You can return any item to us within 14 days of receiving your order. You can do so by sending us an e-mail to info@camelsandco.com. Make sure your items are in the original condition. The costs for returning are on you.

The store 

Can I visit your store?

Our store is not weekly open anymore. If you wish to purchase rugs, you can make a private appointment to visit our store. Do you wish to visit our store for other products? We will organise pop-ups on a regular base!  

What are the payment methods in your physical store?

We only accept card payments in our store. We do not carry cash. 

 


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